NFCOM/VU2403.1_09FEB24

Commercial Policy for Nadi Service Cancellation

 

Waiver Event: Nadi Service Cancellation - Tropical Low over Fiji

Affected Destination: From Port Vila to Nadi.

Impacted Travel Date: 14th November 2023.

Market: International.

Authority Number: VUCOM2320.

 

For customers holding an Air Vanuatu (218) Issued Ticket (s).

Options Permitted Actions Conditions
Cancel
  • Retain the value of the ticket in credit.
  • Tickets can be held for credit up to 12 months from the date the ticket issuance.
  • New travel dates must be within ticket validity.
  • Additional fare difference to be collected
  • Reissue with authority VUCOM2320 entered in the endorsement box.
  • Additional taxes will apply at the time of rebooking.
  • Change fee and fare difference apply.
Rebook
  • Rebook permitted.
  • If the same booking class is not available, book to the next available class and collect fare difference
  • Recalculate and update applicable taxes.
  • Additional taxes will apply.
  • Additional taxes will apply at the time of rebooking.
  • Change Fee applies
  • All details of the original ticket, including fare basis and fare calculation to be shown on the new ticket.
Refund
  • As per the fare rule
  • Refund fees apply.
No Show
  • Guest who no-show on flight - rebook onto new flight (Rebook options apply).
  • NO-SHOW fee apply.
  • Reissue ticket inside the same RBD, fare difference and change fees apply, and rebook authority with VUCOM2320

 

COMMERCIAL POLICY CONDITIONS

  • Flights no longer required must be cancelled prior to scheduled departure.
  • All Air Vanuatu flight changes need to be actioned (reissued or invalidated) prior to travel.
  • All other rules and conditions of the ticket remain unchanged.
  • Once a ticket has been reissued using this authority, subsequent changes are subject to fare rules and conditions (unless covered by this or another commercial policy)

For customers with unticketed bookings:

For unticketed bookings, alternate flights/routing can be rebooked subject to availability and ticket issued in accordance with fare conditions.

Customers are encouraged to contact their ticketing agent that issued the ticket for support.

For guests who booked directly, please contact Air Vanuatu customer support, they can be reached via the numbers below:
Vanuatu +678 23838
Australia 1300 780 737 or +612 8335 4600
New Zealand +649 373 3435
Email [email protected]

For a print-ready PDF of this information please click here to download.