Vacancy for Sales & Reservation Agent - Full Time & Part Time Positions
About the Role
Air Vanuatu is seeking positive, vibrant, and customer-focused individuals to join our Sales and frontline customer service team. In this role, you will work across our ticketing offices, contact centre, and back-office functions to support our Guests with their travel needs, including reservations and ticketing services. You will play an important role in delivering a seamless and enjoyable customer experience, demonstrating a passion for exceptional service and a genuine desire to assist Guests throughout their travel journey.
What you will be Doing:
- Provide professional and friendly customer service across face-to-face, phone, and email channels
- Assist Guests with travel enquiries, reservations, ticketing, and general information
- Promote and sell Air Vanuatu products and services, converting enquiries into bookings
- Prepare and provide accurate fare quotes based on customer requirements
- Create, issue, and manage bookings using the airline reservation system
- Amend, reissue, and service existing bookings in accordance with fare rules and procedures
- Process payments and transactions in line with company policies and procedures
- Communicate schedule changes and assist Guests with alternative travel arrangements
- Ensure all bookings are completed with a high level of accuracy and attention to detail
- Respond to customer enquiries in a timely and professional manner
- Resolve customer issues and complaints, escalating where required
- Perform flight updates and booking adjustments as required
- Support operational requirements across ticketing offices, contact centre, and back-office functions
Requirements for this Role:
- Minimum 2 years of work experience in customer service, call centre, or tourism industry or a Certificate or Diploma from a reputable tertiary institution
- Able to communicate fluently in French or English
- Being able to speak a second language – Japanese or Chinese would be advantageous
- Computer literate and a working knowledge of Microsoft suit of products
- Be a team player in order to work and the team members
- Ability to work both independently and as part of a team
- Positive, professional, and customer-focused attitude
- Ability to work under pressure and manage multiple tasks
- High level of integrity and accountability, particularly when handling payments
- Strong written and verbal communication skills
- Strong data entry skills and attention to details and accuracy
- Able to work shift work and weekends / public holidays
How to Apply:
Send your cover letter and updated CV to:
Manager Employee Services
Air Vanuatu (Operations) Limited
P O Box 148 – Port Vila
You can also email your application to [email protected]
Applications close: Friday 06 March 2026