Suspension of Passenger Services In & Out of Port Vila


12 November 2020, Port Vila, Vanuatu

Air Vanuatu wishes to inform its Customers and the general public that in compliance with the directive issued by NDMO/CAAV, Management has taken the necessary steps to temporarily suspend our domestic passenger services in and out of Port Vila.  The suspension of passenger services will be in effect while the health risk assessment and contact tracing is carried out.  We will continue to monitor the situation and work closely with NDMO/CAAV until such time when we are granted approval to resume passenger services in and out of Port Vila. 

Air Vanuatu is working on a revised operating schedule and plans to operate a freighter service to Santo and Tanna which will then be positioned to operate passenger services in the Northern and Southern provinces.  Where demand is warranted, Air Vanuatu will also operate dedicated freighter only services between Port Vila to some of our major ports across our domestic network.  

Customers wishing to make changes to their travel plans or to book a ticket can contact our Reservation Team on Telephone number 20200 (select option 1 when prompted).  We acknowledge that these travel restriction will disrupt your travel plans but we ask for your patience as we work on assisting you. 

Our Call Centre hours are:

                       Monday to Friday 0730 to 1530

                       Saturday and Sunday 0800 to 1400

Telephone Number 20200 and select option 1 when prompted

 

Contact Information:

Port Vila Sales
Monday to Friday: 0730 to 1530
Saturday & Public Holiday: 0800 to 1100
Telephone 20200

 

Luganville Santo Sales                                                                          Tanna Sales
Monday to Friday: 0730 to 1630                                                              Monday to Friday: 0730 to 1630
Saturday & Public Holiday: 0800 to 1100                                                  Saturday & Public Holiday: 0800 to 1100
Telephone 36422                                                                                    Telephone 88667

 

Cargo Domestic Port Vila                                                                Cargo Domestic Luganville Santo            
Telephone 20200 extension 624 or 623                                               Telephone 20200 extension 187

 

Cargo Domestic Tanna
Telephone 20200 extension 280 or 281

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