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Terms & Conditions of Travel and Internet use

This Itinerary and Receipt does not constitute a document of carriage and in the event of any differences between it and the record of booking in Air Vanuatu databases, the latter will prevail.Air Vanuatu carries passengers on flights (or other modes of transport) in Vanuatu, Australia, New Zealand and elsewhere on contracts that consist of:

Terms and Conditions;

  1. As used in the contract "ticket" means this passenger ticket and baggage check, of which these conditions and the notices form part, "carriage" is equivalent to "transportation", " carrier" means all air carriers that carry or undertake to carry the passenger or his baggage hereunder or perform any other service incidental to such air carriage, "Warsaw Convention" means the Convention for Unification of Certain Rules Relation to international Carriage by Air signed at Warsaw. 12th October 1929, or that Convention as amended by The Hague, 28 September 1955, Which ever may be applicable.
  2. Carriage hereunder is subject to the rules and limitations relating to liability established by the Warsaw Convention unless such carriage is not "international carriage" as defined by that convention.
  3. To the extent not in conflict with the convention and other services performed by each carrier's conditions of carriage and related regulations which are made part hereof (and are available on application at the offices of carrier), except in transportation between a place in the United States or Canada. And any place outside thereof to which tariffs in force in those countries apply.
  4. Carrier's name may be abbreviated in the ticket, the full name and its abbreviation being set forth in carrier's tariffs, conditions of carriage, regulations or timetables; carrier's address shall be the airport of departure shown opposite the first abbreviation of the carrier's name in the ticket; the agreed stopping places are those places set forth in this ticket or as shown in the carrier's timetables as a scheduled stopping places on the passenger's route;  carriers is regarded as a single operation.
  5. An air carrier issuing a ticket for carriage over the lines of another air carrier does so only as its agent.
  6. Any exclusion or limitation of liability of carrier shall apply to and be for the benefit of agents, servants and representatives of carrier and any person whose aircraft is used by a carrier for carriage and its agents, servants and representatives.
  7. Checked baggage will be delivered to the bearer of the baggage check. In case of damage to baggage moving in international transportation complaint must be made3 in writing to the carrier forthwith after discovery of damage and, at the latest within 7 days from receipt; in case of delay, complaint must be made within 21 days from date the baggage was delivered. See tariffs or conditions of carriage regarding non-international transportation. 
  8. This ticket is good for carriage for one year from date of issue, except as otherwise provided in this ticket, in Carrier's tariffs, Conditions of carriage, or related regulations the fare for carriage here under is subject to change prior to commencement of carriage. Carrier may refuse transportation if the applicable fare has not been paid.
  9. Carrier undertakes to use its best efforts to carry the passenger and baggage with responsible dispatch. Times shown in timetables or elsewhere are not guaranteed and form no part of this contact. Carrier may without notice substitute alternate carriers or aircraft, and may alter or omit stopping places shown on the ticket in case of necessity. Schedules are subject to change without notice.  Carrier assumes no responsibility for making connections.
  10. Passenger shall comply with Government travel requirements, present exit, entry and other required documents and arrive at the airport by time fixed by carrier or, if no time is fixed, early enough to complete departure procedures.
  11. No agent, servant or representative or carrier has authority to alter, modify or waive any provisions of this contract
  12. The carrier reserves the right to refuse carriage to any person who has acquired a ticket in violation of applicable law or carrier's tariffs, rules or regulations.


Air Vanuatu General Conditions of Carriage (Passenger and Baggage), available on request, and any applicable tariffs filed by Air Vanuatu with regulatory bodies;International conventions and Australian and New Zealand laws; and Air Vanuatu's oral or written directions to passengers.In the event of any inconsistency between these Terms and Conditions and the General Conditions of Carriage, the General Conditions of Carriage shall prevail. If Air Vanuatu issues a ticket or boarding pass for another carrier's flight, it does so only as an agent for that carrier.Unless otherwise stated, a ticket is valid for one year from the issue date.Air Vanuatu will use efforts to carry you and your baggage reasonable in accordance with the date and time of the flight(s) specified, but does not guarantee it will be able to do so. Schedules may change without notice.

You must:

Comply with all applicable government travel requirements, including obtaining visas to enter the countries to which you are travelling; and check in by required check-in time.The contract between you and Air Vanuatu, including any exclusion or limitation of liability applies to the benefit:Air Vanuatu's employees, agents and representatives, and Air Vanuatu hold that benefit on trust for them, and can, if requested by them, enforce it on their behalf. If your checked baggage on an Air Vanuatu flight has been lost or damaged, you must notify immediately before you leave the arrivals hall on the destination airport.

Baggage Allowances

 International Baggage Allowance

From 2 September 2016, our baggage allowance on Air Vanuatu international flights will be as follows:

Travel From Australia / New Zealand / Solomon Islands / Papua New Guinea
Fare Family SALE / SMART / FLEXI Dis Business / Business
Cabin Economy Business
Booking Class S T Q H N W V K M L B Y I D J
Carry On 7kg 7kg
Checked 23kg 30kg
Travel From New Caledonia / Fiji
Fare Family SALE / SMART / FLEXI Dis Business / Business
Cabin Economy Business
Booking Class S T Q H N W V K M L B Y I D J
Carry On 5kg 7kg
Checked 23kg 30kg

Baggage for children travelling in business or economy class are entitled to the same 

Domestic baggage allowance

  • For passengers orignating n Vanuatu, not in conjunction with International travel the allowance is 10kgs.
  • For passengers travelling from or to Australia & New Zealand, using an Air Vanuatu or Qantas International flights, travelling on ATR-72 operated flights onlybetween Port Vila, Santo and Tanna v.v. 23kgs applies

    ** A 10kg allowance applies to all other aircraft types. 
  • For passengers travelling from or to Australia & New Zealand, using any other international flight 10kgs applies.
  • Passengers travelling from or to: New Caledonia, Fiji, using an Air Vanuatu International flight travelling on ATR-72 operated flights only between Port Vila, Santo and Tanna v.v a23kg alllowance is permitted. 

Air Vanuatu domestic carry on luggage is strictly 5kgs per passenger

All Flights - additional provisions

i. Children travelling in business or economy class are entitled to the same baggage allowance in sections f and g above. Infants (being children under 2 years of age) are entitled to 10kg for checked-in luggage.   

        ii.If travelling with friends or relatives you can all pool your baggage allowance
        together, but must all check-in together at the airport.

        iii.You are responsible for ensuring that your baggage is clearly labelled with your
        name, both inside and outside your baggage.

        iv.You must also ensure that you are familiar with Airport security check point rules
        and restrictions on carrying: Liquids, Aerosols and Gels or LAGS. Refer to the
       following links for more information:

Australian Department of Transport
New Zealand Aviation Security Service

NB. Vanuatu follows the Australian rules, please apply these when preparing for your travels.
              v. In addition to the baggage referred to the above, the following items may be carried free of charge:

+ any infant's food for consumption in flight and infant's carry basket;

+ a fully collapsible wheel chair, a pair of crutches, a walking stick and/or other prosthetic device if you are dependent on them.

vi. Infant's carry baskets and wheelchairs may be used to board the aircraft, but then will be stowed in the aircraft hold.

vii. For the purposes of the above, an infant is a child under 2 years of age.

NB. Air Vanuatu is only liable for damage on its own operated aircraft. All claims must be made upon immediate arrival at ones destination, and is not liable for fragile, perishable items, money, jewellery, precious metals, silverarem securities or other values, passports which are included in the passengers baggage.

Excess baggage charges will apply when a traveller's checked-in baggage exceeds the free allowance set by Air Vanuatu. Remember if you are travelling with friends or as a group you can pool your baggage allowance, however you must check-in at the same time.

If your checked-in baggage exceeds you baggage allowance you will be charged for excess baggage at the following rate:

From To Rate/KG
Vanuatu Australia VT 1200
Australia Vanuatu AUD 16.00
Vanuatu New Zealand VT 1200
New Zealand Vanuatu NZD 16.00
Vanuatu New Caledonia VT 700
New Caledonia Vanuatu XPF 700
Vanuatu Nadi & Suva VT 700
Nadi & Suva Vanuatu FJD14.00


International Notice - Limitation of Liability

If your trip has a destination or stop in another country other than the one from which you depart, a treaty known as the Warsaw Convention may govern the liability of all airlines involved in your trip and may limit the amount of damages that can be recovered for your death or injury. These limits can be as low as US$10,000. However, many airlines have voluntarily agreed to waive those limits (in whole or in part).

Air Vanuatu will not rely on the limitation in Article 22 (1) of the Warsaw Convention of the Warsaw Convention as amended ad The Hague for any claim for recoverable compensatory damages arising under Article 17 of that Convention.

Air Vanuatu will not rely on any defence under Article 20 (1) of the Convention for that part of any claim for recoverable compensatory damages arising under Article 17 of the Convention that does not exceed 260,000 Special Drawings Rights. Otherwise Air Vanuatu will rely on all other defences under the Convention.

In addition, in cases of death or bodily injury, if required by law, Air Vanuatu will make advance payments to the person entitled to compensation, if required to meet immediate economic needs, in proportion to the hardship suffered.

Liability for loss, delay or damage is limited to about US$20 per kilo for checked baggage.

Unless otherwise required by law, Air Vanuatu does not accept any liability whatsoever for any injury, damage, loss, delay, additional expenses or inconvenience caused directly or indirectly by any events which are beyond its control including, but not limited to, war, civil disturbance, fire, floods, acts of God, acts of Government or of any other authorities, accident or failure of machinery or equipment, or industrial action


Air Vanuatu does not guarantee you any, or any particular, seat even if your reservation is confirmed. You must accept any seat allotted on the flight even if this involves a downgrade, or wait until the next flight on which a seat is available in the class of service paid for.


Is not Transferable nor can be used by anyone other than booked name of the passenger.


Air Vanuatu makes its best effort to carry passengers and his or her baggage with reasonable departure and to adhere to the published schedule.

Government and Other Taxes and Charges

Travel Internationally - the price of your ticket may include significant amounts of taxes, charges, and fees imposed on air transport by governments, authorities and airport operators (in the fare e.g. Goods and Services Tax, or shown separately as a TAX/FEE/CHARGE. You may also be required to pay additional taxes, fees or charges not marked on your ticket.


Personal and baggage insurance is recommended. CLICK HERE TO GET YOUR INSURANCE - ex Australia only.


Air Vanuatu, government or airport offices may require you to submit to clothing and body searches, require you to submit your baggage to searches or inspections, and search or inspect your baggage with or without you.

Right to Refuse Carriage

Air Vanuatu reserves the right to refuse carriage to any person who seeks to travel in violation of applicable law, tariffs or the General Conditions of Carriage, or is otherwise in breach of Terms and Conditions, or under the influence of drugs or alcohol, or it is necessary for the safety or comfort of other passengers or for the protection of property.


Smoking is not permitted on any Air Vanuatu aircraft.

Reservation Information

Air Vanuatu requires you to reconfirm your return flight within 72 hours prior to your date of departure:

Vanuatu - Phone 23848

Australia - Phone 1 300 780 737

New Zealand, Auckland - Phone (09) 373 3435

Dangerous Goods

For safety reasons, the following types of Dangerous Goods must not be carried in your baggage. These goods fall into the following categories:

Corrosive Gases, Toxic substances, Explosives, Infectious substances, Flammable liquids, Organic peroxides, Reactive materials and miscellaneous including asbestos, dry ice and internal combustion engines.

Brief cases and attaches cases incorporating Dangerous Goods such as lithium batteries or pyrotechnic devices, and Disabling Devices such as mace, pepper spray etc, containing irritant or incapacitating substance are totally forbidden. Medicines and toiletries containing alcohol may be carried in limited quantities in checked or carry on baggage - no more than 0.5 litter or 0.5 kgs per item up to maximum of 2 litters or 2 kilos. Small arms, sporting ammunition and dry ice may be carried in limited quantities under certain conditions.

Firearms are not permitted in the cabin.

Security Notice

For security reasons, all knives, sharp objects or cutting implements of any kind and any length, whether of metal or other material, knitting needles, and sporting goods, must be packed in your checked luggage. They cannot be carried in your cabin baggage or on your person. If they are, the articles will be removed and not returned. Passengers carrying hypodermic needles will need to declare them at the screening point. Where possible documentation should be produced. Medication should have a professionally printed label identifying the medication or a manufacturer's name or pharmaceutical label affixed.


Except as provided for under the relevant provisions in 5 or 6, the airline is not liable for loss, damage to or delay in the delivery of fragile or perishable articles, money, jewellery, precious metals, negotiable papers, securities or other valuable (including but not limited to cameras and electronic equipment), business documents or samples which are included in the passenger's checked baggage, whether with it without the knowledge of the airline. Such personal valuable items should be carried on your person or in your carry on baggage under your care.

In addition to the baggage referred to the above, the following items may be carried free of charge: Infants food for consumption in flight and infant's carry basket* a fully collapsible wheel chair* and/or a pair of crutches and/or walking stick and/or other prosthetic device for you if you are dependant on them. Air Vanuatu or your travel agent should you have a question

Please read the following terms and conditions relating to your use of our website carefully.

By using the website ('Website'), you agree to these Terms and Conditions of Use ("Terms & Conditions"). We reserve the right, in our sole discretion, to change, modify, add or remove portions of these Terms & Conditions at any time. You should check these Terms & Conditions periodically for changes. By using this Website after we post any changes to these Terms & Conditions, you agree to accept those changes, whether or not you have reviewed them. If you do not agree to these Terms & Conditions, you should not use our Website.

Restrictions on Use of Materials

Unless otherwise specified, we grant you a non-exclusive, non-transferable, limited right to access, use and display this Website and the material provided hereon for your personal, non-commercial use, provided that you comply fully with the provisions of these Terms & Conditions. You acknowledge that this Website contains information, software, photographs, illustrations, video clips, audio clips, text, graphics, icons, messages, comments, feedback, ideas, notes, drawings, articles, functionalities and other materials (collectively, "Content") that are protected by copyrights, data base rights, patents, trademarks, trade secrets and/or other proprietary rights, and that these rights are valid and protected in all forms, media and technologies existing now or hereafter devised. All Content is copyrighted under applicable copyright laws and we own a copyright in the selection, coordination, arrangement and enhancement of such Content. All trademarks appearing on this Website are trademarks of their respective owners.

Our commercial partners, suppliers, advertisers, sponsors, licensors, contractors and other third parties may also have additional proprietary rights in the content which they make available on this Website. You may not modify, publish, transmit, distribute, perform, participate in the transfer or sale, create derivative works of, or in any way exploit any of the Content, in whole or in part. You may not insert or implement any link to this Website in any other website owned, maintained or operated by you, your employer or any other third party without the prior written permission of Air Vanuatu Operations Ltd.

When Content is downloaded to your computer, you do not obtain any ownership interest in such Content. Modification of the Content or use of the Content for any other purpose, including, but not limited to, use of any Content in printed form or on any other website or networked computer environment is strictly prohibited unless you receive our prior written consent.

By using this Website you agree not to use any robot, spider, other automatic device, or manual process to monitor or copy web pages from the Website or any content contained herein without Air Vanuatu's ' prior expressed written permission. You undertake not to use any device, software or routine to interfere or attempt to interfere with the proper working of this Website. You further undertake not to take any action that imposes an unreasonable or disproportionately large load on the infrastructure of the Website.

Data Protection

We are committed to protecting your privacy and security. Any personal data that we collect from you when you use this Website will be processed in accordance with our Privacy Policy. You confirm that when using this Website, you consent to your personal data being used and processed in accordance with our Privacy Policy.
Please note that the processing of personal data collected from members of Qantas Frequent Flyers Program is done solely in accordance with the Qantas Frequent Flyer Privacy Policy.

By accepting the Terms & Conditions, you consent to the processing of your personal data as set out in the Privacy Policy or, if you are a Qantas frequent Flyer member, as set out in the Qantas Frequent Flyer Policy.

Disclaimers of Warranties

Please note the following important disclaimers of warranties:
The products, offerings, Content and materials on this Website are provided "as is" and without warranties of any kind, either express or implied. Except as prohibited by law, we disclaim all warranties, express or implied, including but not limited to implied warranties of merchantability, satisfactory quality and fitness for a particular purpose, compatibility, security, accuracy or non-infringement of intellectual property.

Neither Air Vanuatu nor any of our licensors, licensees, service providers or suppliers warrant that this Website or any function contained in this Website will be uninterrupted or error-free, that defects will be corrected, or that this Website or the servers that make this Website available are free of viruses or other harmful components.

Any product, offering, Content and material downloaded or otherwise obtained through the use of this Website is done at your sole risk and you will be solely responsible for any damage to your computer system or loss of data that results from the download of any such product, offering, content or material.

While every care is taken to ensure that the information displayed on the Website is correct, no warranty or representation is given as to its quality, accuracy, fitness for purpose, usefulness or completeness. Neither Air Vanuatu, nor any of our licensors, licensees, service providers or suppliers warrant or make any representations regarding the use or the results of the use of the products, offerings and Content in this Website in terms of their correctness, accuracy, reliability, or otherwise.

These disclaimers apply to the fullest extent permitted by law.

Limitation of Liability

You expressly understand and agree that (to the fullest extent permitted by law) we shall not be liable for any direct, indirect, incidental, special, consequential, exemplary or punitive damages, or any other damages whatsoever. If you are dissatisfied with any portion of our Website, or with any of these Terms & Conditions, your sole and exclusive remedy is the discontinuation of your use of this Website.

Links to third party sites

Air Vanuatu may provide different types of links to other websites owned, controlled or operated in whole or in part by third parties. The links to any such third party websites are provided solely for your convenience and information and or purchase. The content in any of these third party websites is not under Air Vanuatu control, and you acknowledge and agree that if you decide to access any such website, you do so entirely at your own risk. The fact that Air Vanuatu provides a link to a third party website does not mean that Air Vanuatu endorses, authorises or sponsors any such site or that it is affiliated with such third party. Any mention on the Website of a third party's products or services which is provided for your convenience and information purposes only does not constitute an endorsement nor a recommendation of such products or services by Air Vanuatu.

Furthermore, web sites owned, controlled or operated in whole or in part by third parties may provide links to this Website. Air Vanuatu did not examine the content of these websites and has no influence or say whatsoever in the content or other characteristics of these websites.

Air Vanuatu has commercial agreements with: House of Travel Pty Ltd T/A Holiday Specialists Pty Ltd, Air Vanuatu Holidays, Allianz Insurance an Amadeus Car Rental. Content and products offered on these sites/feeds is not administered nor controlled by Air Vanuatu (Operations) Ltd.


You agree to indemnify, hold harmless and, at our option, defend Air Vanuatu and our officers, directors, employees, shareholders, agents and representatives from any and all third party claims, liability, damages and/or costs (including, but not limited to, reasonable law fees and expenses) arising from your improper use of this Website, your violation of these Terms & Conditions, or your infringement, or the infringement or use by any other user of your account, of any intellectual property or other right of any person or entity.

Miscellaneous Terms

If any provision of these terms shall become or be declared unlawful, void, or for any reason unenforceable, such provision shall be deemed severable from these Terms & Conditions and shall not affect the validity and enforceability of any remaining provisions. These Terms & Conditions are the entire agreement between you and us relating to the subject matter herein