Travelling Out of Vanuatu
Planning to Leave Vanuatu
Customers must ensure they are aware and comply with entry requirements of their final destinations, including applicable transit restrictions that are in place in Australia, Fiji, New Caledonia, and New Zealand. It is important that customers check with their respective High Commissions /Embassies in Port Vila or overseas on the applicable travel restrictions that are in place.
Customers must be aware that border and travel requirements can change in response to the changing situation. Currently, there are Passenger Caps on the number of arrivals into Brisbane and Auckland and you should check with the Airline Sales Agent when making your booking. These caps exclude those customers who will transit through Brisbane or Auckland.
To assist you with your travel plans we urge you to go to the IATA Travel Centre website to check what entry requirements apply to you. You will need to have your passport details and travel itinerary with you to enter into the website.
Outbound Travel Arrangements
All foreign nationals and Ni-Vanuatu passport holders wishing to leave Vanuatu are no longer required to register with the Vanuatu Department of Foreign Affairs in Port Vila.
To book a flight - please contact Air Vanuatu Sales Office
Air Vanuatu currently operates services to Auckland, Brisbane, Nadi, Noumea and Sydney on a fortnightly basis. To view our operating schedule please click here.
Important Travel Information
The following information below is provided to help you with your travel plans, please be mindful that travel restrictions and new entry requirements will continuously change and we encourage you to always check for the latest update before committing your travel plans to avoid any disappointment or surprises.
From the 1st of November 2021 ‘fully vaccinated’ Australian citizens, permanent residents and their immediate family members can enter New South Wales, Victoria and the Australian Capital Territory without being included in international passenger caps which remain in place for other jurisdictions.
More information regarding Quarantine Free Travel Into Australia:
Information on entry requirements into Australia: https://covid19.homeaffairs.gov.au/coming-australia
Australian Government information: https://www.australia.gov.au/
Guidance on Health Screening and Quarantine:
All customers travelling to Australia or transiting via Australia must complete the Digital Passenger Declaration (DPD) which has replaced the Australia Travel Declaration (ATD).
For more information visit the Australian Department of Home Affairs page.
You can complete your Digital Passenger Declaration here.
If you need help completing this form please visit the frequently asked questions page.
Entry requirement for customers flying to New South Wales
New rules are in place for fully vaccinated people in NSW. Please see below for more details:
Entry requirement customers flying into Queensland
As part of the Queensland Government’s ongoing response to the COVID-19 crisis, please note that international passengers are required to complete the online registrations 72 hours in advance of their arrival to Brisbane Airport.
A copy of this registration form can be found here.
Currently the advice we have is that ALL customers flying into Queensland must complete this registration.
Information on entry requirements to China: http://vu.china-embassy.org/eng/ggl/t1827892.htm
Fiji offers quarantine free travel to fully-vaccinated travellers from all over the world.
From 01 May 2022, fully vaccinated visitors will no longer be required to complete a PCR (within 72hrs) or RAT test (within 24hrs) of travel.
Additionally, from 01 May 2022, visitors 16 years and over must now display proof of full COVID-19 vaccination prior to entering the country.
All travellers must produce proof of full vaccination.
Travellers 12 years and above will be required to produce a negative Rapid Antigen Test (RAT) test taken no more than 24 hours prior to the commencement of the journey of continuous flight(s) or produce a negative Polymerase Chain Reaction (PCR) test taken no more than 2 calendar days prior to the scheduled day of departure
Travellers are required to undertake RT-PCR tests 72 hours pre-departure and in-country rapid antigen tests. The Fiji Government requires that you have travel insurance with international coverage for COVID-19 and also produce proof of full vaccination.
Travellers with existing insurance must present evidence of the cover not excluding COVID-19 or opt for FijiCare COVID-19 travel insurance offered to travellers.
Fiji Nationals wishing to return must register with the Vanuatu Department of Foreign Affairs.
Information on Quarantine Free travel to Fiji:
Ni-Vanuatu travellers are required to hold a visa if their passports were issued after 25 MAY 2015.
From 10 March 2022, fully vaccinated travellers entering New Caledonia are no longer required to self-quarantine and take on-arrival testing requirements.
New Caledonia permits entry for travelers fully vaccinated with the Pfizer-BioNTech, Moderna, AstraZeneca, or Janssen/Johnson and Johnson doses and unvaccinated minors 17 years old or younger. Unvaccinated travelers must prove a compelling reason for entry. Arrivals must provide a negative result from a PCR test taken within 72 hours or antigen test taken 48 hours or less before departure. French nationals resident in other areas of the Pacific can transit the territory. All entrants age 12 and above must complete an entry application before travel.
Unvaccinated entrants must take a COVID-19 test upon arrival if requested and undergo a seven-day self-quarantine period; nonresidents must arrange accommodations in advance. Most arrivals, excluding those 12 years old or under, must take another COVID-19 test before entering the community. Tests are available for free at pharmacies with a plane ticket. Authorities will extend quarantine for anyone that tests positive for COVID-19.
Information on Quarantine Free travel to Noumea can be found here:
Customers wishing to return to New Caledonia must also register their interest with the French Embassy in Port Vila.
From the 8th of November 2021, travellers from Vanuatu entering New Zealand no longer need to enter Managed Isolation and Quarantine.
This Quarantine-free travel (QFT) arrangement allows you to travel one-way from Vanuatu to New Zealand without having to go into a managed isolation facility on arrival.
Updated information for quarantine free travel information here: https://www.airvanuatu.com/covid-19-information-hub/quarantine-free-travel-new-zealand
Information on COVID-19 for New Zealand: https://covid19.govt.nz/
Additional information for travellers heading to New Zealand is also available via https://covid19.govt.nz/travel/international-travel-and-transit/travel-to-new-zealand/
Information on NZ Immigration entry requirements: https://www.immigration.govt.nz/about-us/covid-19
Ministry of Health Border Control Information:
Effective 01 November 2021 all non-New Zealand citizens (this excludes New Zealand permanent residents and temporary visa holders) will need to be fully vaccinated with two (2 doses) before travelling into New Zealand. Travellers must have had the last dose at least 14 days prior to arrival into New Zealand. More information is available here.
Information on entering the UK: https://www.gov.uk/uk-border-control
Guidance - Coronavirus (COVID-19): testing for people travelling to England: https://www.gov.uk/guidance/coronavirus-covid-19-testing-for-people-travelling-to-england?fbclid=IwAR2Whpmdy0aZyQfIPFKmWcwbka8LY1BRqpFO_0YC2bzl1Cwf3kTxEXVfE9k
Information for US Citizens: https://pg.usembassy.gov/travel-alert-updated-outbound-flight-options-from-port-vila-vanuatu/
Information for U.S. citizens with expired passports click here
All Other Foreign Nationals
Please check the website of your Embassy, High Commission or Consular Offices for up to date information on entry requirements to your country.
It is important that you also register your interest with the Vanuatu Department of Foreign Affairs in Port Vila.
Booking & Payments
To book your flight please contact our Sales Office in Port Vila.
Telephone: +678 20200 (when promoted select option 1)
Contact: Roy Willie / Cynthia Makambo / Sindy Metsan
For those customers in Santo or Tanna, we can make arrangements for you to pay through our Sales Office in Luganville or Tanna please contact one of our team members listed above.
Opening Hours – Sales Office Vila
Monday- Friday: 08:00 – 16:00
Note – With the current cap on arrival numbers into Brisbane seats on Air Vanuatu operated services are sold on a first come first serve basis. This cap does not apply to those customers transiting via Brisbane.
Payment can be made by cash or credit card – Visa or MasterCard (3% credit card fee applies).
Fares are currently not available for sale online and can only be purchased through our Sales Office in Port Vila. Fares are non-refundable once purchased.
Baggage Allowance & Excess Baggage Rates
Excess Baggage Rate
1,200vt per kilo
1,200vt per kilo
700vt per kilo
700vt per kilo
Additional baggage allowance can be pre-purchased via our Sales Office, any unused allowance purchased is non-refundable.
Excess baggage charges will apply for items over the allowance and payment can be made in Vatu at Airport Check-in.
Ensure that your bag(s) are labelled – Name / Mobile Nmbr / Email / Address - both inside and outside.
Please let our team know if you require any special assistance at the time of your booking.
Travelling for Medical Reasons
If you are travelling for medical reasons or have a pre-existing medical condition, please notify Air Vanuatu after you have registered with the Vanuatu Department of Foreign Affairs. We will provide you with a medical form which you will need to have completed and returned back to Air Vanuatu five (5) working days before your departure.
Information for your Departure
Before you Depart
Passengers are required to wear a mask at the Airport and for the rest of the journey.
A reminder that Airports Vanuatu currently has in place a COVID-19 safe handling protocol and customers must comply with this whilst inside the Airport.
Your bags should be clearly labelled both inside and outside.
Personal Protective Gear (PPE)
For flights leaving Vanuatu to Fiji and New Zealand, customers are not required to wear any PPE either at the airport during check-in or during the flight.
However, if you choose to wear PPE during your flight then you are welcome to do so and you will be required to bring your own supply.
COVID-19 Testing Before Leaving Vanuatu
Some countries require travellers to show evidence of a negative COVID-19 test prior to being given the approval to be accepted onto a flight.
Travellers can arrange for their COVID-19 test through Vila Central Hospital in Port Vila. The fee for the test is vt25,000 per person and results are available 24 to 48 hours. Travellers should plan ahead and book their appointments for testing to avoid any delays to their travel arrangements.
Travelling to Australia:
- Customers must wear a mask throughout their entire journey as well as inside the Airport in Australia.
Travelling to New Caledonia:
- Customers travelling to New Caledonia (Noumea) are required to keep their mask on during their entire journey as well as upon arrival into New Caledonia.
Check In for your Flight
Check-in for your flight will open 3 hours prior to the flight departure.
For customers with connecting flights, you will be required to show proof of your onward journey.
Checking in for your Flight to New Zealand
For those customers travelling to New Zealand, it is a New Zealand Government requirement to have a confirmed place at a managed isolation facility and customers must show proof of the voucher issued to them.
Checking in for your Flight to Australia
For those customers travelling to Australia or transiting through Australia, it is a requirement to show proof of a negative COVID test and to have completed the online Travel Declaration Form. Our Airport team will ask to see evidence of your completed declaration form at check-in. Failure to comply may result in you being denied boarding.
In addition, customers must also complete Queensland International Arrivals Registration 72 hours prior to your arrival into Brisbane.
A meal service will be served on flights departing out from Port Vila and a limited selection of non-alcoholic beverages.
The use of onboard lavatories is strictly monitored to avoid unnecessary movements of passengers during the flight.
Customers must follow all crew instructions whilst onboard the aircraft at all times.
Arrival at your Destination
On arrival at your destination, please follow the Ground staff instructions.
Customers with an onward journey should proceed to the Airport Transit Desk, please contact our Ground staff if you need any assistance.
We suggest that you carry copies of your Passport, Visa, entry permits and any other documents that Border Officials may require.