Travelling Out of Vanuatu
Planning to Leave Vanuatu
Customers must ensure they are aware and comply with entry requirements of their final destinations, including applicable transit restrictions that are in place in Australia, Fiji, New Caledonia, and New Zealand. It is important that customers check with their respective High Commissions /Embassies in Port Vila or overseas on the applicable travel restrictions that are in place.
Customers must be aware that boarder and travel requirements can change in response to the changing situation. Currently there are Passenger Caps on the number of arrivals into Brisbane and Auckland and you should check with the Airline Sales Agent when making your booking. These caps exclude those customers who will transit through Brisbane or Auckland.
To assist you with your travel plans we urge you to go to the IATA Travel Centre website to check what entry requirements apply to you. You will need to have your passport details and travel itinerary with you to enter into the website.
Registering with the Vanuatu Department of Foreign Affairs
All foreign nationals and Ni-Vanuatu passport holders wishing to leave Vanuatu must register with the Vanuatu Department of Foreign Affairs in Port Vila.
You will need to provide the following information:
- Date you wish to travel
- Email address
- Mobile contact number
- Passport information
The list of those wishing to leave Vanuatu will be submitted to Air Vanuatu five (05) working days prior to your scheduled departure.
Who to Contact at the Department of Foreign Affairs
Nathalie Vuti Eslyn Kaltongga
T: 27045 or 33180 T: 27045 or 33180
Air Vanuatu will issue out tickets against the list submitted to us by the Vanuatu Department of Foreign Affairs.
Under the current State of Emergency and boarder closure for Vanuatu, Air Vanuatu is permitted to operate freighter services only. Approval has been granted to allow for the carriage of passengers out of Vanuatu to Brisbane, Auckland, Nadi and Noumea.
Information on our freighter schedule can be found here.
Important Travel Information
The following information below is provided to help you with your travel plans, please be mindful that travel restrictions and new entry requirements will continuously change and we encourage you to always check for the latest update before committing your travel plans to avoid any disappointment or surprises.
All passengers who are travelling to Australia or transiting via Australia are now exempted from the requirement to provide a COVID-19 Polymerase Chain Reaction (PCR) test result.
Passengers are still required to wear a mask throughout their international flight and at airports.
Information on entry requirements into Australia: https://covid19.homeaffairs.gov.au/coming-australia
Australian Government information: https://www.australia.gov.au/
Guidance on Health Screening and Quarantine:
The authorities have introduced an online Travel Deceleration form that must be completed by those entering or transiting via Australia. For more information please click here: https://covid19.homeaffairs.gov.au/australia-travel-declaration
Entry requirement customers flying into Queensland
As part of the Queensland Government’s ongoing response to the COVID-19 crisis, please note that international passengers are required to complete the online registrations 72 hours in advance of their arrival to Brisbane Airport.
A copy of this registration form can be found here.
Currently the advice we have is that ALL customers flying into Queensland must complete this registration.
Information on entry requirements to China: http://vu.china-embassy.org/eng/ggl/t1827892.htm
For entry in to Fiji, passengers will need to provide proof of a negative COVID test result within 48 hours prior to arriving and quarantine for 14 days at your own cost in Fiji.
Fiji Nationals wishing to return must register with the Vanuatu Department of Foreign Affairs.
Unless a special Government exemption is provided (ie. Medivac, compassionate cases), New Caledonia is currently not allowing any inbound travelers into the territory. If you do receive an exemption from the Government, you will need to observe the 14 day quarantine in a Government approved and designated location.
Customers wishing to return to New Caledonia must also register their interest with the French Embassy in Port Vila.
Information on COVID-19 for New Zealand: https://covid19.govt.nz/
Information on NZ Immigration entry requirements: https://www.immigration.govt.nz/about-us/covid-19
Ministry of Health Boarder Control Information:
The NZ Government now requires those returning back to NZ to pre-book and secure a place in a managed isolation facility. Customers must have a voucher and present this to our Check in Staff in order to be checked in for their flight.
Information on entering the UK: https://www.gov.uk/uk-border-control
Guidance - Coronavirus (COVID-19): testing for people travelling to England: https://www.gov.uk/guidance/coronavirus-covid-19-testing-for-people-travelling-to-england?fbclid=IwAR2Whpmdy0aZyQfIPFKmWcwbka8LY1BRqpFO_0YC2bzl1Cwf3kTxEXVfE9k
Information for US Citizens: https://pg.usembassy.gov/travel-alert-updated-outbound-flight-options-from-port-vila-vanuatu/
Information for U.S. citizens with expired passports click here
All Other Foreign Nationals
Please check the website of your Embassy, High Commission or Consular Offices for up to date information on entry requirements to your country.
It is important that you also register your interest with the Vanuatu Department of Foreign Affairs in Port Vila.
Booking & Payments
To book your flight please contact our Sales Office in Port Vila.
Telephone: +678 20200 (when promoted select option 1)
Contact: Roy Willie / Cynthia Makambo / Sindy Metsan
For those customers in Santo or Tanna, we can make arrangements for you to pay through our Sales Office in Luganville or Tanna please contact one of our team members listed above.
Opening Hours – Sales Office Vila
Monday- Friday: 08:30 – 15:00
Saturday: 08:00 – 11:00
Note – With the current cap on arrival numbers into Brisbane and Auckland tickets on Air Vanuatu operated services are sold on a first come first serve basis. This cap does not apply to those customers transiting via Brisbane or Auckland.
Payment can be made by cash or credit card – Visa or MasterCard (3% credit card fee applies).
Fares are currently not available for sale online and can only be purchased through our Sales Office in Port Vila. Fares are non-refundable once purchased.
Baggage Allowance & Excess Baggage Rates
Excess Baggage Rate
1,200vt per kilo
1,200vt per kilo
700vt per kilo
700vt per kilo
Additional baggage allowance can be pre-purchased via our Sales Office, any unused allowance purchased is non-refundable.
Excess baggage charges will apply for items over the allowance and payment can be made in Vatu at Airport Check in.
Ensure that your bag(s) are labelled – Name / Mobile Nmbr / Email / Address - both inside and outside.
Please let our Team know if you require any special assistance at the time of your booking.
Travelling for Medical Reasons
If you are travelling for medical reasons or have a pre-existing medical condition, please notify Air Vanuatu after you have registered with the Vanuatu Department of Foreign Affairs. We will provide you with a medical form which you will need to have completed and returned back to Air Vanuatu five (5) working days before your departure.
Information for your Departure
Before you Depart
Passengers may choose to wear a mask upon departure from Port Vila, however, it must be fitted prior to your arrival at your final destination in Brisbane, Auckland, Noumea and Nadi.
A reminder that Airports Vanuatu currently has in place a COVID-19 safe handling protocol and customers must comply with this whilst inside the Airport.
Your bags should be clearly labelled both inside and outside.
Personal Protective Gear (PPE)
For flights leaving Vanuatu to Fiji and New Zealand, customers are not required to wear any PPE either at the airport during check in or during the flight.
However if you choose to wear PPE during your flight then you are welcome to do so and you will be required to bring your own supply.
COVID-19 Testing Before Leaving Vanuatu
Some countries require travellers to show evidence of a negative COVID-19 test prior to being given approval to be accepted onto a flight.
Travellers can arrange for their COVID-19 test through Vila Central Hospital in Port Vila. The fee for the test is vt25,000 per person and result are available 24 to 48 hours. Travellers should plan ahead and book their appointments for testing to avoid any delays to their travel arrangements.
Travelling to Australia:
- Customers must wear a mask throughout their entire journey as well as inside the Airport in Australia.
Travelling to New Caledonia:
- Customers travelling to New Caledonia (Noumea) are required to keep their mask on during their entire journey as well as upon arrival into New Caledonia.
Check In for your Flight
Check-in for your flight will open 3 hours prior to the flight departure.
For customers with connecting flights you will be required to show proof of your onward journey.
Checking in for your Flight to New Zealand
For those customers travelling to New Zealand it is a New Zealand Government requirement to have a confirmed place at a managed isolation facility and customers must show proof of the voucher issued to them.
Checking in for your Flight to Australia
For those customer travelling to Australia or transiting through Australia, it is a requirement to show proof of a negative COVID test and to have completed the online Travel Declaration Form. Our Airport team will ask to see evidence of your completed declaration form at check in. Failure to comply may result in you being denied boarding.
In addition customers must also complete Queensland International Arrivals Registration 72 hours prior to your arrival into Brisbane.
A meal service will be served on flights departing out from Port Vila and a limited selection of non-alcoholic beverage.
The use of onboard lavatories is strictly monitored to avoid unnecessary movements of passengers during the flight.
Customers must follow all crew instructions whilst onboard the aircraft at all times.
Arrival at your Destination
On arrival at your destination please follow the Ground staff instructions.
Customers with an onward journey should proceed to the Airport Transit Desk, please contact our Ground staff if you need any assistance.
We suggest that you carry copies of your Passport, Visa, entry permits and any other documents that Boarder Officials may require.