Terms & Conditions

1. Conditions of Contract

This Itinerary and Receipt does not constitute a document of carriage and in the event of any differences between it and the record of booking in Air Vanuatu databases, the latter will prevail.

Air Vanuatu carries passengers on flights (or other modes of transport) in Vanuatu, Australia, New Zealand and elsewhere on contracts that consist of:

These Terms and Conditions;

Air Vanuatu General Conditions of Carriage (Passenger and Baggage), available on request, and any applicable tariffs filed by Air Vanuatu with regulatory bodies;

International conventions and Australian and New Zealand laws; and Air Vanuatu's oral or written directions to passengers.

In the event of any inconsistency between these Terms and Conditions and the General Conditions of Carriage, the General Conditions of Carriage shall prevail.

If Air Vanuatu issues a ticket or boarding pass for another carrier's flight, it does so only as an agent for that carrier.

Unless otherwise stated, a ticket is valid for one year from the issue date.

Air Vanuatu uses its best efforts to carry you and your baggage in accordance with the date and time(s) of the flights specified but does not guarantee it will be able to do so.  Times shown in timetables or elsewhere are not guaranteed. Air Vanuatu may without notice substitute alternate carriers or aircraft, and may alter or omit stopping places shown on the ticket. Schedules are subject to change without notice.  Carrier assumes no responsibility for making connections.


You must:

Comply with all applicable government travel requirements, including obtaining visas to enter the countries to which you are travelling; and

check in by required check-in time.

The contract between you and Air Vanuatu, including any exclusion or limitation of liability applies to the benefit:

Air Vanuatu's employees, agents and representatives, and Air Vanuatu hold that benefit on trust for them, and can, if requested by them, enforce it on their behalf.

If your checked baggage on an Air Vanuatu flight has been lost or damaged, you must notify Air Vanuatu within 7 days and in the case of delay, within 21 days of delivery.

2. Carry on Baggage Allowances

Baggage Dimensions

Economy Class

105cm=48 (w) + 34 (h) + 23cm (d)

Business Class

115cm=56 (w) + 36 (h) + 23cm (d)

3. Checked Baggage Allowances

All Flights

In addition to the baggage referred to the above, the following items may be carried free of charge: Infants food for consumption in flight and infant's carry basket* a fully collapsible wheel chair* and/or a pair of crutches and/or walking stick and/or other prosthetic device for you if you are dependant on them.

Infants carry baskets, wheelchairs may be used to board the aircraft, then will be stowed in the aircraft hold.

Infants under 2 years of age for international travel.


Except as provided for under the relevant provisions in 5 or 6, the airline is not liable for loss, damage to or delay in the delivery of fragile or perishable articles, money, jewellery, precious metals, negotiable papers, securities or other valuable (including but not limited to cameras and electronic equipment), business documents or samples which are included in the passenger's checked baggage, whether with it without the knowledge of the airline. Such personal valuable items should be carried on your person or in your carry on baggage under your care.

4. International Notice - Limitation of Liability

If your trip has a destination or stop in another country other than the one from which you depart, a treaty known as the Warsaw Convention may govern the liability of all airlines involved in your trip and may limit the amount of damages that can be recovered for your death or injury. These limits can be as low as US$10,000. However, many airlines have voluntarily agreed to waive those limits (in whole or in part).

Air Vanuatu will not rely on the limitation in Article 22 (1) of the Warsaw Convention of the Warsaw Convention as amended ad The Hague for any claim for recoverable compensatory damages arising under Article 17 of that Convention.

Air Vanuatu will not rely on any defence under Article 20 (1) of the Convention for that part of any claim for recoverable compensatory damages arising under Article 17 of the Convention that does not exceed 260,000 Special Drawings Rights. Otherwise Air Vanuatu will rely on all other defences under the Convention.

In addition, in cases of death or bodily injury, if required by law, Air Vanuatu will make advance payments to the person entitled to compensation, if required to meet immediate economic needs, in proportion to the hardship suffered.

Liability for loss, delay or damage is limited to about US$20 per kilo for checked baggage.

5. Seating

Air Vanuatu does not guarantee you any, or any particular, seat even if your reservation is confirmed. You must accept any seat allotted on the flight even if this involves a downgrade, or wait until the next flight on which a seat is available in the class of service paid for.

6. Government and Other Taxes and Charges

Travel Internationally - the price of your ticket may include significant amounts of taxes, charges, and fees imposed on air transport by governments, authorities and airport operators (in the fare e.g. Goods and Services Tax, or shown separately as a TAX/FEE/CHARGE). You may also be required to pay additional taxes, fees or charges not marked on your ticket.

7. Insurance

Personal and baggage insurance is recommended. CLICK HERE TO GET INSURANCEl ex Australia only.

8. Searches

Air Vanuatu, government or airport offices may require you to submit to clothing and body searches, require you to submit your baggage to searches or inspections, and search or inspect your baggage with or without you.

9. Right to Refuse Carriage

Air Vanuatu reserves the right to refuse carriage to any person who seeks to travel in violation of applicable law, tariffs or the General Conditions of Carriage, or is otherwise in breach of Terms and Conditions, or under the influence of drugs or alcohol, or it is necessary for the safety or comfort of other passengers or for the protection of property.

10. Smoking

Smoking is not permitted on any Air Vanuatu aircraft.

11. Reservation Information

Air Vanuatu requires you to reconfirm your return flight within 72 hours prior to your date of departure:

  • Vanuatu - Phone 23848
  • Australia - Phone 1 300 780 737
  • New Zealand, Auckland - Phone (09) 373 3435

12. Dangerous Goods

For safety reasons, the following types of Dangerous Goods must not be carried in your baggage. These goods fall into the following categories:

Corrosive Gases, Toxic substances, Explosives, Infectious substances, Flammable liquids, Organic peroxides, Reactive materials and miscellaneous including asbestos, dry ice and internal combustion engines.

Brief cases and attaches cases incorporating Dangerous Goods such as lithium batteries or pyrotechnic devices, and Disabling Devices such as mace, pepper spray etc, containing irritant or incapacitating substance are totally forbidden. Medicines and toiletries containing alcohol may be carried in limited quantities in checked or carry on baggage - no more than 0.5 litter or 0.5 kgs per item up to maximum of 2 litters or 2 kilos. Small arms, sporting ammunition and dry ice may be carried in limited quantities under certain conditions.

Please apply to Air Vanuatu for details.

Firearms are not permitted in the cabin.

Security Notice

For security reasons, all knives, sharp objects or cutting implements of any kind and any length, whether of metal or other material, knitting needles, and sporting goods, must be packed in your checked luggage. They cannot be carried in your cabin baggage or on your person. If they are, the articles will be removed and not returned. Passengers carrying hypodermic needles will need to declare them at the screening point. Where possible documentation should be produced. Medication should have a professionally printed label identifying the medication or a manufacturer's name or pharmaceutical label affixed.


Air Vanuatu or your travel agent should you have a question regardign the above conditions.