Help Centre

help centre

Q Why do I need to present my return e-ticket at check-in when visiting
Vanuatu.
A
The Vanuatu Government requires all non residents to produce evidence of
a persons return or onward journey at Immigration & Customs upon arrival.
Failure to do so may result in the refusal of entry and immediate deportation.
Uplift from Australia and New Zealand may be denied if the appropriate
documentation is not presented at check-in.

Q What is my exact baggage allowance?
A Information can be found on the Air Vanuatu Baggage Allowance page.

Q What is an electronic or e-ticket?
A An electronic ticket is an electronic version of the traditional paper ticket.
Electronic tickets can be emailed out to you and presented at check-in with your
passport. They look similar to an itinerary but have a ticket number on them,
you must have a copy of your e-ticket (including return flight details) with you to
prersent at check-in. Vanuatu Immigration requires you to present this upon
arrival.

Q As a visitor to Vanuatu I'm advised I require at least 6 months validity on my
passport for entry in to Vanuatu, but I have less ?
A it is a Vanuatu Immigration requirement that you must have 6 months validity on your passport. You will not be accepted for travel if you have less. Please immeditiately call your local Air Vanuatu Office for further information.

Q I have checked in online for my Internationl flight so why do I have to go to a
check-in counter ?

A  You must have your International travel documents checked by one of our
staff. 

Q I have checked in online for my Vanuatu domestic flight and I dont have any
luggage, do I have to go to a domestic check-in counter?

A. No you can go straight to the gate, however, you must be there at least 45
minutes prior to departure. 

Q Can I purchase a one way ticket to Vanuatu if I am a visitor?
A You can only purchase a one way ticket only if you have a residency permit to reside legally in Vanuatu, hold a Vanuatu passport or have an onward ticket from Port Vila. Immigration check all arriving passengers for evidence of a return ticket.

website images

For more techincal help on our website click here 

Q I'm not sure if my online booking has been completed properly.
A. Go to our online booking and payment section by clicking here  

Q I have lost my e-ticket
A You can view and re-print your booking / ticket by going to MY BOOKING   

Q Does Air Vanuatu have a frequent Flyer Points Scheme?
A Information on our partnership with the Qantas Frequent Flyer program can be
accessed here.

Q. Why am I limited to a certain amount of Liquids, gels and Aerosols ?
A
To protect you there are rules for taking liquids, aerosols and gels on flights.
These rules also apply to passengers arriving on international flights who are
transiting in Australia & NZ and passengers travelling on the domestic leg of an
international flight within Australia & NZ . See the Australian & NZ Governments
Official websites for more information.

Australia - Click here
New Zealand - Click here

Q What do I do if my checked baggage does not turn up when I arrive at my
destination?
A
Your ticket, boarding pass and baggage tag/s ( most important) will be required
for a report to be completed. Staff will enter your details and commence a bag
search from the various ports. Your bag once located, will be delivered to you
upon arrival from the located port.

Q. I have a particular dietary requirement, how do I arrange a special meal ?
A
You must make your special meal request at the time of booking or contact
your local Air Vanuatu office at least 12 hours prior to the departure time
of your flight. NB Please see the restrictions on our Travel assistance page 

contact us

If you have not found the answer your require from the above FAQ, then please call your nearest Air Vanuatu office where one of our team members would be happy to assist you. NB. We do not charge for calls.