Website technical help
If you are having problems with
our website and our booking engine, below is a list of points
to help you.
- Q. What happens if my booking freezes or times out and I
A. You will have to start your booking again, before you do, we recommend you clear the cache on your computer which may be full.
If you have entered your credit card number, please wait for a response, the transaction is complete when you receive your itinerary via email with ticket numbers.
Should you not receive your confirmation email & itinerary with ticket numbers after entering your credit card details, please contact Air Vanuatu.
- Q. What happens if I dont receive my itinerary with a ticket
A. You can retrieve your booking via 'My Booking" if you have the reference
number, if not you will have to contact Air Vanuatu
- Q. How do I know if my transaction has been sucessful and my
payment has been made?
A. You will receive an itinerary with ticket numbers after you have entered your credit card.
- Q. Can I book an unaccompanied minor online
A. You can only book an unaccompanied minor through an Air Vanuatu offices directly, not online.
- Q.What is the maximum number of people I can book online?
A. 8 Adults
- Q. Who do I contact about my online booking if I have a problem
A. Air Vanuatu